Our Services — Revenue Cycle Management

Accounts Receivable

01 — AR Optimization

Accelerating Collections

Reducing aging balances and accelerating cash flow through disciplined AR follow-up and management.

Effective Accounts Receivable management is critical to maintaining healthy cash flow. CIAxil’s AR specialists systematically work your outstanding balances — prioritizing by payer, age, and dollar amount to ensure maximum collection efficiency and minimal write-offs.

“Disciplined AR management is the difference between billing for your services and actually getting paid for them.”

Our team uses proven work queue strategies, payer-specific follow-up protocols, and real-time dashboards to keep your Days in AR low and your collections high.

Systematic AR Follow-Up

Prioritized, payer-specific work queues ensure no claim ages out and every balance is pursued to resolution.

AR Management Services

What We Do

  • Aging AR Stratification: Prioritization by age bucket, payer, and dollar amount.
  • Payer Follow-Up Calls: Direct outreach for unpaid and underpaid claims.
  • ERA / EOB Reconciliation: Ensuring payments match contracted rates.
  • Underpayment Identification: Contract variance analysis and recovery.
  • Write-Off Management: Compliant adjustment and write-off processing.
  • Patient Balance Follow-Up: Statement generation and payment facilitation.
  • Days in AR Reporting: Monthly KPI dashboards for leadership visibility.
02 — Performance Benchmarks

AR KPIs & Benchmarks

Measuring and improving your key AR metrics against industry benchmarks.

We help your organization track the metrics that matter most — Days in AR, Net Collection Rate, Denial Rate, and Clean Claim Rate — and benchmark them against your specialty and practice size. Our monthly AR performance reviews provide clear, actionable insights for continuous improvement.

  • Days in AR target: under 35 days for most specialties.
  • Net Collection Rate target: 95%+ of contractually allowable revenue.
  • Clean Claim Rate target: 98%+ first-pass acceptance.
  • Denial Rate target: under 5% of total claims submitted.
AR Aging Categories

We Work All Buckets

  • 0–30 Days: Initial submission confirmation and status checks.
  • 31–60 Days: First follow-up and payer status verification.
  • 61–90 Days: Escalated follow-up calls and appeals filing.
  • 91–120 Days: Management escalation and secondary payer billing.
  • 120+ Days: Final appeals, collections referral, or write-off evaluation.